Journey Scripts

Another project which grew out of a brief from Information Environments, this one looked at improving security in airports and other transport environments.

The conclusion of this project was that security in these places could be improved if the general experience of passengers was made less stressful (the less overall stress in the environment, the easier it is to spot problem situations).

My solution looked at providing passengers with ‘scripts’ of their journeys,taking them through each stage and each required information exchange in detail, so they could be prepared. This took the form of a mobile app.

More information can be found here: